FAQs | Global Rise Trading

How does COVID-19 affect my online orders and store purchases?

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.
Can I cancel or change my order?

Whether you can cancel or change your order depends on the specific seller's policies and the current status of your order. Many sellers allow cancellation within a short timeframe after the order is placed, often within an hour or less. If the order has already been processed for shipment, cancellation may not be possible, but you might be able to refuse the delivery and return the item. Contacting the seller directly is the best way to find out your options.

Can I cancel or change my order?

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

I cannot find my size or the colour I like. What should I do?

The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.